Returns & Exchanges
At UNREAL, we stand behind the quality of our snacks and want you to love every bite. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee to ensure your experience is nothing short of extraordinary.
Check Your Order
Inspect your delivery upon arrival; if your snacks are damaged, melted, or incorrect, please take a photo of the product and packaging.
Contact Support
Email our team at [email protected] within 30 days of purchase with your order number and any relevant photos of the issue.
Claim Processing
Our team will review your request within 48 hours to determine eligibility for a replacement or a full refund to your original payment method.
Enjoy Your Resolution
Once approved, we will ship out your fresh replacement snacks or process your credit immediately—no need to ship perishable food items back to us.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing